You’ve got questions, we’ve got answers
Frequently Asked Questions
COACHING SERVICES
Where do sessions take place?
We work with folks globally (you can be located ANYWHERE), which is just one of the many advantages of meeting online. We want our offerings to be accessible and comfortable, so we encourage meeting in your favorite spot, in your comfy clothes, with/without your camera on. Another benefit is having creature comforts like snacks, blankets, or your pet on hand is easier!
How is coaching different from therapy?
Coaching differs from therapy in that it focuses on personal growth, goal setting, and practical strategies for moving forward, while therapy traditionally centers on healing past trauma and addressing mental health conditions. At Tacocat Wellness, we blend elements of both, using a therapeutic coaching model that supports healing and growth simultaneously. Our approach integrates trauma-informed practices and somatic tools, working collaboratively to understand how your brain and nervous system function. Unlike therapy, which may involve diagnosing or pathologizing, coaching is more forward-focused, flexible, and rooted in non-clinical, person-centered care that aligns with our abolitionist values. This approach helps us support diverse identities while fostering holistic, person-centered growth.
Do you take insurance?
We do not accept insurance and do not plan to in the future, as it doesn't align with our values or approach to care. Insurance often limits the types of interventions, frequency of support, and session content, focusing more on diagnostic codes than lived experiences. By not accepting insurance, we avoid labeling your trauma or stress responses as disorders, giving us more flexibility in how we work together. Insurance also requires "medical necessity" for mental health services, which can be harmful by suggesting that support is only for those who are unwell. While we don't offer super-bills, we may accept FSA/HSA payments on a case-by-case basis.
What about diagnostics & assessments?
While we have extensive experience with diagnostics and assessments, we no longer offer them as stand-alone services. Instead, we focus on evidence-based conversations around self-identification, self-diagnosis, and previous diagnostic history. When appropriate, we can facilitate and review diagnostic criteria during our sessions. We recognize that formal diagnoses can be validating. Still, we also acknowledge the privileges and barriers—such as medical literacy and financial access—that can make obtaining a diagnosis difficult or inaccessible for some folks.
What are your fees?
We strive to make our services accessible by offering a sliding scale for all coaching sessions, including 1:1, relational, and business coaching. The scale is based on the minimum amount needed for us to operate, with the higher end reflecting our operating costs, experience, and support for our equitable access fund, which provides pro bono services to those in need. We also offer limited equitable access spaces, allowing individuals to receive services pro bono or on a "pay what you can" basis. During consultation calls, we discuss pricing, affordability, and accessibility to ensure our services are within reach.
Relational coaching is available for relationships of up to four members, with additional fees for more significant dynamics.
The sliding scale is $150-250 per 50-minute session
Pricing for groups, events, & workshops are listed alongside those offerings.
Where did Tacocat come from?
Tacocat started as a silly placeholder name while I searched for something better. As I explored the deeper meaning behind palindromes, I realized it was perfect. Palindromes, which read the same forward and backward, symbolize how we often return to old coping mechanisms when triggered by stressors or trauma—these responses, though once helpful, may no longer serve our well-being. Tacocat reflects our goal of helping folks move away from these patterns and live authentically, aligning with who they feel to be.
TACOCAT WELLNESS MERCH
How do I contact you?
Please email merch@tacocatwellness.com
We are a small team (it’s me, I’m the we, just one person and sometimes a cat), but we do our best to respond to emails daily, Monday-Friday. Please do not DM us on Instagram (or any other platform) about your order - they will get swallowed whole and won’t help either of us there!
Are any of the profits donated?
Heck, yes, they are! Following our first quarter of operation, a financial transparency statement will be available and linked here. We select local non-profits and community-based and individual mutual aid initiatives. We are committed to supporting and advocating for marginalized communities. We proudly stand with the LGBTQIA2S+ community, BIPOC individuals, and the principles of Black Lives Matter, Land Back, and pro-Palestine movements. We believe in harm reduction, are anti-cop, and actively work against systems of oppression. We support disability rights, immigrant rights, women's health, and reproductive justice. Our mission is rooted in equity, liberation, and creating accessible, trauma-informed spaces for all, especially those historically excluded, minimized and silenced.
Order Processing & Shipping
How long will it take to process my order? Typically, it takes X days for us to process your order. Once your order is processed, you will receive a shipping confirmation email with tracking information.
When will my order arrive? Shipping times vary based on location and the shipping method chosen at checkout. Estimated delivery times are X–Y days after processing.
Do you ship internationally? Yes, we offer international shipping! Please note that international shipping times and customs fees may apply.
Product Information
What type of materials are your products made from? Our products are printed on high-quality [T-shirts, hoodies, mugs, etc.] made from [100% cotton, organic materials, etc.].
How do I care for my print-on-demand items? To ensure longevity, we recommend washing your apparel inside out in cold water and air drying or tumble drying on low. Avoid ironing directly on the printed areas.
Customizations & Designs
Can I request custom designs? At this time, we do not offer custom designs. However, feel free to reach out if you have specific requests or suggestions for future products!
Do you offer different sizes and colors for your products? Yes, we provide a range of sizes and colors. Check each product page for available options.
Returns & Exchanges
What is your return/exchange policy? Since our items are made-to-order, we cannot accept returns or exchanges unless the product is defective or incorrect. If you encounter any issues, please get in touch with us within 7 days of receiving your order.
What should I do if I receive a damaged or incorrect item? If your item is damaged or inaccurate, please email us your order number and photos. We will work with you to resolve the issue as quickly as possible.
Payment & Security
What payment methods do you accept? We accept [Visa, Mastercard, PayPal, etc.]. All payments are processed securely.
Is my payment information secure? We use secure encryption and processing to ensure your payment and personal information are safe.
Discounts & Promotions
Do you offer any discounts or promotions? Sign up for our newsletter to receive exclusive offers and promotions! Follow us on social media for updates on sales and deals.
Can I use more than one discount code on my order? Only one discount code can be applied per order.
Order Tracking & Updates
How can I track my order? Once your order is shipped, you will receive an email with tracking information. You can track your order using the provided link.
Can I change or cancel my order after placing it? Since our products are made to order, we cannot change or cancel orders after purchase. Please get in touch with us as soon as possible if you need assistance.
Sustainability
Are your products eco-friendly or sustainably sourced? We are committed to using sustainable materials and printing methods when available to minimize our environmental impact.